Standard UK shipping costs £3.00 for orders below £20.00, any orders above that value are shipped free of charge.
Shipping out products to countries outside of the UK can be arranged. Please contact us at firstname.lastname@example.org so we can provide you with a quote.
Orders received Monday thru Friday before the 12h00 GMT warehouse cut off time are generally processed within the same day. Generally, all orders are dispatched within 1-2 business days, but given the challenges resulting from the Covid crisis, we may have a few delays in dispatching your orders. Thank you in advance for your understanding.
When placing your order, our system automatically populates to the most cost effective shipping method available for you. We generally do not offer expedited/express/overnight shipping.
Please note that our orders are processed via an automated platform. We rely on our customers to put in the correct and accurate information on their orders. In the event that our automated system detects any potential error in the shipping information such as wrong/unverifiable address due to a spelling error or missing information, the order may be subject to verification with the purchase/customer to ensure that the order reaches the intended recipient as expected.
Delays in getting the package out of the warehouse may occur and the order may not reach the intended recipient within the normal dispatch times.
Rerouting, intercepting orders and coordinating with the shipping company for orders that are scheduled to be delivered to a wrong address due to inaccurate/incomplete information provided to us at the time the order was placed will solely be the customer's responsibility.
OUT OF STOCK
We generally have all our products in stock at all times. However, in the event that a product is out of stock, we will contact you within 24-48 hours upon placement of the order to let you know approximately when the product will be available or to possibly suggest an alternative order.
An order confirmation email will be sent once your payment is successfully processed.A shipping confirmation email on your order will be sent when your package is ready to be shipped.
Our warehouses are closed during the weekend and during holidays, However, customers can place orders through the online shop 24/7. Orders made when our warehouses are closed or after warehouse cut off times are processed the following business day.
STANDARD RETURN POLICY
We can only process returns and refunds for unopened products and/or unused merchandise within 14 days from receiving the order.
In rare cases where irregularity is reported on our products, we would more than happy to replace the irregular/defective product. Kindly please provide us the details and the unique batch identifier code shown on the label of our product so we can report the inconsistency/defect to our logistics division. If possible at all, kindly please send us pictures of the irregular product as well.
For full details of our returns policy, instructions on how to return and how to receive your refund, click on this link.